A call whereby the originator of that call either disconnects or simply cancels the call, however, they do not do so until after the actual connection of the call has been made, yet before the call has actually be established with the call's receiving party.
Related information about abandoned call:
- What is abandoned call? - Definition from WhatIs.com
An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs.
- Silent call - Wikipedia, the free encyclopedia
In the U.S., the Federal Trade Commission (FTC) uses the term "abandoned call" instead of silent call in its regulations applying to telemarketing. "Abandoned ...
- Abandoned Calls - Creativyst(R) Glossary of developer terms.
In the context of inbound call centers, an abandoned call is a call from someone who hung up while waiting to be served by an agent (presumably because he or ...
- Form 1088D – “Abandoned” Calls & “War Dialing” Received at a - FCC
Do you believe that you have received an abandoned call or war dialing at your ... ___“Abandoned” call (telemarketing call that is not connected to a live ...
- Answering Service & Call Center Terms - Abandoned Call Defined
Our abandoned call rate is far better than the industry average. If a call does go beyond a third ring here, typically the call center rep will bounce the call so ...
- Define: Abandoned Call - CRM, Contact Center, Call Center
ContactCenterWorld.com is the leading global support organization and association for the contact center industry around the world.
- UCCX 7.0 Abandoned Call Times|2128843 - Cisco Support Community
Jan 31, 2012 ... UCCX 7.0 Abandoned Call Times Hi, Hopefully someone can help! We have UCCX 7.0 running here and basically, I have got a report from ...
- Kunnect - Reducing Abandoned Calls
An abandoned call is an inbound call which gets tired of waiting for an available agent and hangs up. This is essentially the worst possible scenario for a call ...